Shipping Policy
At American Home Furniture, we are focused on ensuring our customers are supported at every step of the process. We do our best to deliver your furnishings to your home as soon as possible. If you do not find the answer to your inquiry below, please contact our customer service team at: cs@americanhomefurniture.com.
When will my order ship?
Shipping times vary by order. Your tracking information will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the approximate amount of time your order will be in transit once your order has left the factory:
- Orders sent via FedEx Ground or UPS are delivered on average 3–5 business days after the order leaves the factory.
- Orders sent via a Freight Carrier are delivered on average 1–2 weeks after the order leaves the factory.
- LTL Items: Stock merchandise is typically delivered within 4–6 weeks of ordering. Special order merchandise may take 6–8 weeks. Please note these dates are estimates—we always strive to deliver your order within or before the specified time frame.
NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do not include production time for out-of-stock or pre-order items. When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. For orders delivered by a Freight Carrier, you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
ADDITIONAL SHIPPING CHARGES*
- An additional shipping fee of $150 may apply for deliveries to remote locations or if extra packaging or crating is required for fragile items. Customers will be notified via email and given the option to cancel their purchase for a full refund.
- If your delivery appointment is missed, a $50 fee will be invoiced for re-delivery.
PRE-ORDER: If you purchased a Pre-Order item, this means the item is currently out of stock and expected to be restocked in the future. Please note you may cancel pre-order items at any time before they are deemed shipped by the manufacturer to receive a full refund.
ATTENTION FOUR HANDS AND MOBITAL ORDERS: If you purchased a FOUR HANDS or MOBITAL product, please be advised that these manufacturers have a longer shipping process and delivery time frame. Orders are shipped directly from their warehouses as freight shipments. The delivery time frame for these products can range from 4–8 weeks.
ATTENTION: BDI PRODUCTS ARE SHIPPED WITH THEIR OWN SHIPPING CARRIER AND DO NOT PROVIDE WHITE GLOVE DELIVERY.
Do you offer free shipping?
We offer free shipping on all products over $150.00, excluding BDI products.
Products under $150.00 will be charged a $39.99 shipping fee. The shipping fee is non-refundable.
Where do you ship to?
Currently, we only ship within the contiguous United States. We do not ship to Hawaii, Alaska, or Puerto Rico.
Who do I contact with a package or delivery issue?
Please contact our customer service team should any delivery issues or delays arise. You may contact us at cs@americanhomefurniture.com or call us at 800-604-2440.
What methods of shipping do you use?
Shipping methods depend on the product(s) ordered. Orders are delivered via FedEx or through a freight carrier. Please contact our customer service team if you have inquiries regarding how your item is shipped.
AHF covers the Threshold service for freight shipments. This means the delivery team will drop your order off at the first "dry area" (inside your front door, garage, etc.).
All freight-shipped items require a signature upon delivery unless otherwise approved by American Home Furniture or the freight shipping carrier. If your order is approved for delivery with no signature required, AHF is not responsible for any stolen or damaged items.
For threshold freight shipments, the delivery team will not unpack and inspect your order.
Do you offer White Glove Delivery?
FOR FREIGHT SHIPMENTS ONLY – White Glove Delivery is available as an upgraded service.
If your item is eligible, you will see the option to add the service at checkout for $199.99/item. This fee is non-refundable.
Please note White Glove Delivery is not available for BDI products, as they use their own shipping carrier.
What does White Glove Delivery include?
White Glove Delivery ensures that the delivery team unpacks, inspects, assembles (if required, up to 30 minutes), and places your order in the room of your choice. Upon arrival, the room should be cleared of all other furniture.
The delivery team will not move or remove any furniture items that do not pertain to the order.
Can I schedule a delivery?
Unfortunately, you cannot schedule FedEx deliveries on our platform.
If your order is being delivered as a freight shipment, your delivery date will be arranged with the carrier. Once your order is picked up, the shipping carrier will contact you directly to arrange the delivery date.
I ordered multiple items. Will they ship separately?
We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.
Please note that if your order contains items from different brands, they will be shipped separately and arrive with varying delivery time frames.
Can I pick up my order in-store?
We do not have any physical store locations. We are strictly an online company only.