You can text us on the live chat, call us at +1 800-604-2440 or use the form in the Contact Us section of our website to get more information about any product. Provide us with as much detail about the product as possible (name of product, SKU#, color), along with your specific question and one of our customer service representatives will get back to you shortly with the information you need.
Yes, we offer Free Shipping on all orders with no minimum spend.
The fastest, most efficient way to track down your order is to use the tracking number sent to your e-mail address. If you can't find it or haven't got one, please contact us via live chat, call us at +1 800-604-2440, or use the Contact Us form and we will be happy to help.
It may take additional time for your item to leave the warehouse due to efforts to comply with social distancing government guidelines. We are working diligently to ship all orders and will update you with tracking information via email.
At the moment we cannot expedite shipping.
Several delivery carriers are experiencing delays due to high demand. Most of our shipments are delivering on time, but some may experience fewer updates during transit or show no movement until they reach your local delivery hub. Please check your tracking frequently for updates.
If a product is currently out of stock, an order can still be placed on backorder. This will provide you with priority shipping and guarantees stock once an item comes back in.
At this time, our credit card processor can only accept full payment at time of purchase. We apologize for any inconvenience.
We hate to lose your order but we are happy to cancel right up until the time it ships. Once shipped, an order can't be cancelled. If the delivery is refused, the customer shall be responsible for freight / shipping both ways.
Returns are only accepted under limited circumstances. If your order arrives damaged or has any issues, you must notify us within 5 business days of receipt. Any eligible return will incur a 25% restocking fee and the return shipping will be the responsibility of the purchaser. Please contact contact us via live chat, phone at +1 800-604-2440, or use the Contact Us form.
We do not accept returns due to customer remorse or aesthetic dissatisfaction. Many of the products on our site are skillfully hand crafted with variations in color, size and finish making these irregularities an important part of the elegance and beauty of the products. Also, we have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
Products that are eligible for returns will incur a 25% restocking fee. Some items will also require you to pay the shipping costs back to us.
If your order arrives damaged or has any issues, you must notify us within 5 business days of receipt. Please contact us directly via e-mail at inquiries@americanhomefurniture.com. Detailed description of the issue and photos of the item(s) should be attached.
If any problem occurs with your order, you must notify us within 5 business days of receipt. However we do understand that on occasion certain special circumstances call for further consideration. To contact us regarding a problem on an item after the return policy has expired, please email our customer service team at inquiries@americanhomefurniture.com. Provide us with complete details on your purchase and the specific reason you are requesting an return. All inquiries will be handled on a case by case basis. We cannot honor all replacement requests after the return policy has expired.
American Home Furniture does not offer any extended warranty. Products are only subject to applicable warranties of their respective manufacturers. If you have a special circumstance pertaining to a a product purchased on American Home Furniture, please feel free to reach out to us via our Contact Us form with the product info, and we would be happy to share the manufacturer details.
Currently we ship within the contiguous United States only.
No, our larger items are delivered by our residential couriers.
We work really hard to keep our prices low and are usually the lowest online. If you find on another website a product with a lower price, we will do our best to match it.
Yes we do, just select our partner Affirm at checkout. Your rate will be 0% APR or 10-36% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners. Options depend on your purchase amount, up to $17,500, and a down payment may be required.
As much as we would love to meet our customers, we are e-commerce only and don't have any retail stores. But we do have an excellent customer service department that would be happy to answer any of your questions you may have. Fell free to call or e-mail us!
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